Shipments may only concern the locations and nations foreseen within the site. For purchase requests from countries not listed upon purchase, please send an e-mail to Customer Care (


Shipments to non European Community member countries are subject to customs duties, import and local taxes based on the laws in force in the country of residence. There are two types of shipments for these countries: DDP (delivered duty paid), or DDU (delivered duty unpaid).

Shipments to non-EEC member countries are currently DDP with the exception of some countries for which condition DDU are specified in the product: the amount due by the customer at check-out already includes duties and other taxes such as VAT: thus the price displayed is the price paid and the customer will not receive any further request for payment of duties from the carrier or customs authorities upon delivery. VAT does not apply to customers who reside in non European Community countries.

We do not ship to PO boxes or post office. All orders to these addresses will be automatically deleted.


Orders will be filled as quickly as possible as soon as payment is authorised and items are available. Orders are processed from Monday to Friday during the following hours: 9.00-17.30. Orders placed during the weekend will be processed starting on the following Monday morning. Lastly, orders placed on a holiday will be processed on the next business day.

Delivery times may vary according to the time the order is received.

  • Italy EXPRESS SHIPPING: delivery is foreseen within 24-48 hours of shipment.
  • Europe EXPRESS SHIPPING: delivery is foreseen within 3-5 business days.
  • United States, Canada, Japan: delivery is foreseen within 3-5 business days.
  • Rest of the world: delivery is foreseen within 3-7 business days according to the country of destination
  • RUSSIA: the customs authorities at this destination have recently set special restrictions on imports and, consequently, all shipments to private citizens are subject to extraordinary inspection procedures reflected in a higher number of customs holdings and prolonged delivery times. Goods are generally delivered within 30 days of the shipping date.

The indicated times refer to shipments to major cities. Any delivery delays must be promptly communicated to our Customer Service. The customer is requested to provide a valid address for delivery of the goods during delivery hours.

In any case, indicated times are approximate: the order confirmation e-mail will include a more precise estimate of delivery times according to the country of destination.

Shipping costs are calculated at check-out according to the value of the purchase, the size of the package and country of destination. Promotional costs or costs tied to purchase incentive initiatives may sometimes be applied to shipping costs: for further information on these rates, please refer to the relevant promotional banners and their enclosed communications.

Free express shipping is offered throughout the world for purchases over a certain amount that guarantees higher traceability and the faster delivery of the purchased products.


When shipped, the consumer will receive an informative e-mail specifying the shipping identification number that can be monitored on the selected carrier's site.


Shipments made by IKRIX S.P.A. for The Clutcher website are insured against damages or loss for purchases over 1,000 €.